Testimonials

Browse what our clients have to say about us.

Ryan W.

This is actually the second time I used Jackie, Libby, and Crystal, and when it came time to upgrade and look for a house instead of a condo I didn't think twice about contacting them again. (Repeat customer) My wife and I were looking for our first house, and the JLC team made what we both thought would be an overwhelming, scary process so much easier than we expected and actually fun! Right from the start they explained absolutely everything to us in terms of how they work, how house buying works, etc, and were with us absolutely every step of the way. My wife and I went to some open houses by ourselves beforehand but going to tour houses with the JLC team was beyond helpful. Since we had no experience the JLC team was able to point out when structural or design things were good or bad, things to look for that never would have occurred to us, and answered absolutely every question we t…

This is actually the second time I used Jackie, Libby, and Crystal, and when it came time to upgrade and look for a house instead of a condo I didn't think twice about contacting them again. (Repeat customer) My wife and I were looking for our first house, and the JLC team made what we both thought would be an overwhelming, scary process so much easier than we expected and actually fun! Right from the start they explained absolutely everything to us in terms of how they work, how house buying works, etc, and were with us absolutely every step of the way. My wife and I went to some open houses by ourselves beforehand but going to tour houses with the JLC team was beyond helpful. Since we had no experience the JLC team was able to point out when structural or design things were good or bad, things to look for that never would have occurred to us, and answered absolutely every question we threw at that. To say we were impressed with their knowledge was an understatement! Most importantly they were incredibly responsive and if there was a house we saw a listing for in the middle of a weekday afternoon we could contact them and they would be sure to get us in that evening. (In fact, that's exactly how we found our amazing new home!). They were absolutely critical during the negotiation period, especially after inspection when things were getting fixed up and going back and forth with the seller, and just in general went absolutely above and beyond. I can honestly say they made what we thought was a daunting experience fun, and that's exactly why I went back to them this time (and am using them to list and sell our current property). 5 stars isn't high enough and would recommend the JLC team to absolutely anyone.

Rich S. (Seller)

This review is by a guy who hated the idea of paying a 6% realtor commission for selling our house on Capitol Hill. Well, Jackie, Libby and Crystal are worth every penny of the money they earned. They made this potentially stressful process as easy on us as it could possibly have been. They were with us or in contact with us every day for the entire process. They offered us options on how our house should be presented, on what amount it should be listed for, and had a great answer for every question and worry that we had. And best of all, our house sold in two days, with five offers and for a good amount above our asking price. And they are wonderful people.

Den P.

I can't say enough about the JLC team. As a buyer's representative, they leverage every quality you would hope for in a realtor to your advantage. They have an immense knowledge of every dimension of real estate, from the DC housing market to construction and remodeling issues to regulations and permitting questions to interior design. Even better, they were available morning, noon, and night to answer every question or request (and we had a lot). Many a late night we would send a text or email and note that we didn't expect a response until the next day, only to get an immediate response. It's also clear that they are highly regarded in the real estate community. Everyone we've dealt with in the home-buying process has lit up when learning we were working with JLC, from mortgage and title companies to contractors-and they clearly use their network to your advantage. The unique quality t…

I can't say enough about the JLC team. As a buyer's representative, they leverage every quality you would hope for in a realtor to your advantage. They have an immense knowledge of every dimension of real estate, from the DC housing market to construction and remodeling issues to regulations and permitting questions to interior design. Even better, they were available morning, noon, and night to answer every question or request (and we had a lot). Many a late night we would send a text or email and note that we didn't expect a response until the next day, only to get an immediate response. It's also clear that they are highly regarded in the real estate community. Everyone we've dealt with in the home-buying process has lit up when learning we were working with JLC, from mortgage and title companies to contractors-and they clearly use their network to your advantage. The unique quality they bring to the table, though, is their ability to really listen to and grasp what potential buyers are looking for and scope the search to your needs. We talked a lot about neighborhoods, new vs old homes, newly-renovated vs fixer-upper, livability, even architectural styles. They saved us a lot of time and energy by curating the mass of available properties and honing in on those that would really fit our wants and needs. Sure enough, they found house much bigger and better than we expected to be able to afford, and we are still pinching ourselves that we (but really they) found a house so perfect for us.

Michael Q.

We were first-time buyers and finding JLC was the best thing that happened to us in the home-buying process. Jackie, Libby, and Crystal are phenomenal in every way. They're very knowledgeable. They educated us and answered our never-ending stream of questions. Despite our inexperience, we felt confident at every step of the process because of JLC's expertise. We were also blown away by their dedication-they went the extra mile in so many ways. They'd go preview properties before we saw them, then go with us to see them, then go back on their own to follow up. We could always reach them, no matter what time or day, and they stayed up late several times helping us with offers and negotiations. They've even continued to help us long after we closed. They're busy, but you'd never know it-it felt like we were their only clients. They are also kind, thoughtful, fun people. We loved spending ti…

We were first-time buyers and finding JLC was the best thing that happened to us in the home-buying process. Jackie, Libby, and Crystal are phenomenal in every way. They're very knowledgeable. They educated us and answered our never-ending stream of questions. Despite our inexperience, we felt confident at every step of the process because of JLC's expertise. We were also blown away by their dedication-they went the extra mile in so many ways. They'd go preview properties before we saw them, then go with us to see them, then go back on their own to follow up. We could always reach them, no matter what time or day, and they stayed up late several times helping us with offers and negotiations. They've even continued to help us long after we closed. They're busy, but you'd never know it-it felt like we were their only clients. They are also kind, thoughtful, fun people. We loved spending time with them. Most importantly, we had total trust in them. They took our needs to heart and gave us advice that put our interests first. They kept us from moving on properties they weren't right for us and from overpaying for properties that they knew (but we didn't) weren't worth the price. In the end, we found a condo on the Hill that we love. We're so happy in our new home, and even happier to have met Jackie, Libby, and Crystal. We insist that all our friends looking to buy in DC talk to JLC, and we recommend them without a single reservation.

David S. (Seller)

My wife and I have bought eleven homes over the past 30+ years but I will tell you that no Realtor team comes close to providing the level of service that the JLC team does. We used them to purchase a home in DC and then a few years later to sell it. When we bought the home they helped advise on decorations, connect us with great people to do renovation work, plumbing and more to make the house look awesome. We just sold the home and they were amazing, helping us close remotely. But their creative approach in listing and marketing, staging, and more, was exceptional. I highly recommend the JLC team for anyone buying or selling in DC.

Lori G.

Moving your family is always stressful and even more-so in the time of COVID - at least that is what we assumed until we found the JLC Compass team. Unusual circumstances caused us to move twice in 2020 and after being assisted by Jackie, Libby and Crystal early in the year, there was no chance we would work with anyone else on our second move. Whether buying or selling, home or condo, in any DC neighborhood - this team delivers. Having worked with them twice this year, I have no idea why other realtors do not work in similar teams. Their personal attention and full-service nature of their operation is unmatched. Hear about a house that is about to come on the market? Working with a lender late into the night to get your bid-in before a competing bid closes? Get a jump on other buyers on a property not yet on the market? Need a list of inspectors who will show up with 48 hours notice? La…

Moving your family is always stressful and even more-so in the time of COVID - at least that is what we assumed until we found the JLC Compass team. Unusual circumstances caused us to move twice in 2020 and after being assisted by Jackie, Libby and Crystal early in the year, there was no chance we would work with anyone else on our second move. Whether buying or selling, home or condo, in any DC neighborhood - this team delivers. Having worked with them twice this year, I have no idea why other realtors do not work in similar teams. Their personal attention and full-service nature of their operation is unmatched. Hear about a house that is about to come on the market? Working with a lender late into the night to get your bid-in before a competing bid closes? Get a jump on other buyers on a property not yet on the market? Need a list of inspectors who will show up with 48 hours notice? Last minute need to view your home before closing to make measurements? Check, and check. The JLC team is there for you all the way. Between these three women they know everyone and everyone knows and loves them. We love our new neighborhood and home and owe it all to the JLC Team.

Patrick B.

This team made the home buying process a breeze - we felt supported every step of the way. Each of them brought unique skills, but their collective talents were on vivid display throughout the process. They had detective-like insights into every house we walked into and gave us honest opinions on what type of work each house would have needed. They are experts not just in the DC market, but about the houses themselves and they're also able to intuit so much about their clients (us in this case). For instance, for our home purchase they provided a range of information, from what colors would look best in the living room, to how the boiler works. They also tried hard, but delicately to figure out what we were looking for and they brought us to houses that fit our needs. Once we found a house, we trusted every decision they made on what to ask for and how to negotiate. They were adept at th…

This team made the home buying process a breeze - we felt supported every step of the way. Each of them brought unique skills, but their collective talents were on vivid display throughout the process. They had detective-like insights into every house we walked into and gave us honest opinions on what type of work each house would have needed. They are experts not just in the DC market, but about the houses themselves and they're also able to intuit so much about their clients (us in this case). For instance, for our home purchase they provided a range of information, from what colors would look best in the living room, to how the boiler works. They also tried hard, but delicately to figure out what we were looking for and they brought us to houses that fit our needs. Once we found a house, we trusted every decision they made on what to ask for and how to negotiate. They were adept at the negotiation strategy, in addition to their knowledge of the market, and their intuitive touch. Most of all, they made the experience fun. We couldn't recommend them enough to anyone looking to buy or sell their home.

Thomas H. (Seller)

Jackie, Libby, and Crystal were just terrific to work with. We had a somewhat complicated sale situation (relocation company involved, short timeline, trying to keep the news from the kids for a few more weeks) and they recommended a "private exclusive" listing that fit our schedule. We got a great price and they were incredibly responsive to all our concerns, and had great ideas on decorating our new place, too! We were sad to leave the Hill but if we ever move back, we would use the Trio again in a heartbeat.

Rebecca N.

I'm so grateful my friend connected me with the JLC team! They made it (relatively) painless to navigate the DC real estate market as a first-time homebuyer. They listened carefully to what I was looking for in a condo and managed to share relevant information about factors that would affect resale value while making me feel in control of my decision-making process. I particularly appreciated how they could simultaneously be hard-headed on the numbers and so warm and caring not only with me as their client but with everyone involved in the process. I think those hard and soft skills really ended up helping me find the perfect spot at a great price. As if that weren't enough, they also made great referrals to professionals to help me install new windows, replace my carpet, and otherwise get my new home set up! If you're weighing your options, definitely go forward with this team and you w…

I'm so grateful my friend connected me with the JLC team! They made it (relatively) painless to navigate the DC real estate market as a first-time homebuyer. They listened carefully to what I was looking for in a condo and managed to share relevant information about factors that would affect resale value while making me feel in control of my decision-making process. I particularly appreciated how they could simultaneously be hard-headed on the numbers and so warm and caring not only with me as their client but with everyone involved in the process. I think those hard and soft skills really ended up helping me find the perfect spot at a great price. As if that weren't enough, they also made great referrals to professionals to help me install new windows, replace my carpet, and otherwise get my new home set up! If you're weighing your options, definitely go forward with this team and you won't regret it.

Jennifer B.

The JLC team made purchasing a house a seamless process, even during Covid. They helped my daughter and her family buy a home earlier in the year, and I was so impressed that I knew they were the right ones to help us find a home in DC. Jackie, Libby and Crystal can answer any question related to real estate and construction. They also answered all the questions we didn't know enough to ask. They have tremendous knowledge and were endlessly generous with their time explaining details of the DC market, regulations, and our house specifically. Our experience was exceptional, and it all comes down to the complete confidence and trust we had in the JLC team. Buying a house involves complicated decisions, but the JLC team offers expert guidance based on years of experience. They know houses and the market, and they took the time to get to know us. The result? We love our house and our neighbo…

The JLC team made purchasing a house a seamless process, even during Covid. They helped my daughter and her family buy a home earlier in the year, and I was so impressed that I knew they were the right ones to help us find a home in DC. Jackie, Libby and Crystal can answer any question related to real estate and construction. They also answered all the questions we didn't know enough to ask. They have tremendous knowledge and were endlessly generous with their time explaining details of the DC market, regulations, and our house specifically. Our experience was exceptional, and it all comes down to the complete confidence and trust we had in the JLC team. Buying a house involves complicated decisions, but the JLC team offers expert guidance based on years of experience. They know houses and the market, and they took the time to get to know us. The result? We love our house and our neighborhood. We couldn't recommend them more highly.

Faith K. (Seller)

The JLC team helped us sell our house. They spent a lot of time and attention making sure we understood the process, the decisions we were making and the current market. We were moving across the country and selling after we left. It felt great to leave our home in trusted, competent hands. Communication was great. The home looked awesome when it went to market. We didn't have to worry about anything as they took care of stuff before we even thought to ask.

Brandon W.

I can't say enough about working with the JLC team. They came strongly recommended as they've worked with about 8 different friends of ours in the area and they lived up to the high expectations. As first time home buyers, my wife and I needed strong real estate agents to walk us through the process and help us avoid any rookie mistakes to which JLC made an excellent steward. In addition to helping us find an amazing home, fitting all the parameters we were looking for, their network of lenders, appraisers, inspectors, and title companies were all equally helpful through the home buying process. Lastly, I'd be remiss if I failed to mention their unnamed star Shelly, who is was extremely detail-oriented in making sure we didn't miss any small details throughout settlement.

Matt S.

Jackie, Libby, and Crystal were fantastic! They worked great together as a team and therefore were always able to flex when unexpected situations occurred, such as an opening in my schedule. Most importantly to me, they had great knowledge about how all of the systems in a house operate and they were continuously educating me on what to look for and how to identify strengths and weaknesses. By the end, I more confidently knew what it was that I was looking for and I also knew that when JLC said a property was solid, I was very confident that they were correct. They really go above and beyond. As others have mentioned, they have great and reliable recommendations for all home-related needs (movers, contractors, handymen, etc). Completely satisfied.

Ted V.

Years ago, I had interacted with JLC as a tenant in a property that they were selling. I found them to be kind, professional, and very helpful to me, and I wasn't even their client. So I kept them in mind when it came time for me to enter the real estate market. Jackie, Libby, and Crystal remembered me, and were enthusiastic in helping my partner and I through the home buying process. We had a short time frame, and didn't have a large budget to work with, but that never fazed JLC. Whether it was negotiating with the sellers, dealing with lenders, or anything else that came up, it was a huge stress relief to know that whatever happened along the way, JLC had our back. I recommend them highly to anyone looking to buy or sell a home in DC.

Alice H.

Jackie, Libby, and Crystal are a pleasure to work with and extremely knowledgable. My condo purchase was a bit unusual, but the JLC team helped me through every step of the process. They were very clear in their explanations of the different terms and players and documents. They were also very generous with their time when I had questions, including decorating questions about the new space. Plus they have a good eye for design! All around I felt I was in great hands through the home buying process, and have already recommended them to a close friend. I would gladly work with them all again!

Hannah W.

When we came to Jackie, Libby, and Crystal, we had very low expectations of finding something that checked all our boxes and fit our budget. But they were amazing! They didn't try to ignore any of our preferences and worked within our smaller-than-the-DC average budget. Thanks to their savvy negotiations, connections, and advice, we just closed on a house better than anything we could have ever hoped to buy! I am completely confident that we never would have found or secured this house without them guiding us through this process.

Mike E.

JLC Team are hardworking and dedicated, enthusiastic realtors! Great at what they do!

Jo B.

The JLC Team represented sellers in the sale of a lovely and unique Capitol Hill home we purchased. In preparation for sale, they oversaw repainting, upgrades, and staging that was pitch-perfect for the home, the neighborhood, and the targeted audience. The home had 3 offers after one 3-hour open house and we feel fortunate to have been the buyers selected by sellers to become the new owners. We dealt with The JLC Team before closing through our real estate agent. He reported that all aspects of the transaction were conducted very professionally and in a straightforward manner. Sellers were interested in a quick closing and we were able to close in 21 days. (Our own realtor and mortgage lender get a lot of credit for that.) Sellers paid the realtors' fee of 6%. Some realtors charge lower commissions than 6% but I am convinced that the commission on this sale was completely earned and tha…

The JLC Team represented sellers in the sale of a lovely and unique Capitol Hill home we purchased. In preparation for sale, they oversaw repainting, upgrades, and staging that was pitch-perfect for the home, the neighborhood, and the targeted audience. The home had 3 offers after one 3-hour open house and we feel fortunate to have been the buyers selected by sellers to become the new owners. We dealt with The JLC Team before closing through our real estate agent. He reported that all aspects of the transaction were conducted very professionally and in a straightforward manner. Sellers were interested in a quick closing and we were able to close in 21 days. (Our own realtor and mortgage lender get a lot of credit for that.) Sellers paid the realtors' fee of 6%. Some realtors charge lower commissions than 6% but I am convinced that the commission on this sale was completely earned and that The JLC Team's input significantly enhanced the sale price of the home. Part of the reason that we were drawn to the house is that The JLC Team presented it so beautifully, emphasizing its strengths as a very "adult" home and showing off its unique attributes as a New Orleans style home with gorgeous iron work along upper and lower galleries running almost the length of the house. Their "staging" was masterful - dramatic, but not over the top, and very tasteful. We have since learned that, rather than use "stagers," The JLC Team maintains several warehouses with high end furniture and unique pieces suitable for the homes they sell. Jackie Sink has a design background and it shows! After closing, we consulted The JLC Team for guidance regarding some of their furnishings, mirrors, and paint selections. They've responded immediately and their guidance has been very detailed and helpful. Sellers and the JLC Team threw a party for the neighbors right before closing, while the home was still staged. Doing so was both neighborly and good for business. We've learned from neighbors that, before sale, The JLC Team advised sellers to replace two very fancy Waterford Crystal chandeliers (living room and dining room) with one-of-a-kind fixtures that set a more modern tone. The sellers were able to sell the older chandeliers (at upwards of $6,000 each) and replace them with intriguing fixtures that cost far less (maybe 95% less) but would appeal to a much larger audience. I can attest that we would probably have been less inclined to purchase the house with the old fixtures (even though it turns out that they were very valuable and could have been re-sold) because we would not have been able to envision our possessions fitting in. That is just one example of the expert guidance that The JLC Team provided and that, I believe, made all sides very satisfied with this transaction. My experience with The JLC Team has persuaded me that selecting the right realtors can make a significant difference in the sale price of your home.

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